To enhance the security of your data and platform access, we have introduced Two-Factor Authentication at the account level. While currently optional, 2FA will become mandatory for all users in the New Year.
The 2FA setup involves two distinct steps:
1. Account-Level Configuration (Admin Required)
The account administrator must first set up the configuration by navigating to Settings > Organization > 2FA. The Admin can specify a grace period (from one week up to three months). After this period expires, all users in the account will be prompted to set up 2FA upon their next login.
2. Individual User Setup
Each individual user is then required to set up their own 2FA. Users should go to Settings > User Settings > 2FA and choose an authentication method: an authenticator app (such as Google Authenticator) or email. This process will enable the user to receive a one-time access code for each login.
Please Note: If you are setting up via email and the message is not in your inbox, please check your junk or spam folder.