Understanding Our NPS Survey
As a Pressboard user, we value your feedback and want to ensure you are getting the best out of our platform. The Net Promoter Score (NPS) survey is a simple, powerful way for us to hear your honest thoughts and measure how we’re doing.
1. Why do we ask for your feedback?
We launched this survey to better understand and evaluate your experience with Pressboard. Your response helps us to continually improve the platform and our service.
Specifically, your feedback helps us:
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Prioritise your needs: Instead of guessing what to develop next, we want your feedback to inform our product innovation and improvement.
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Fix any pain points: If a certain workflow is frustrating or slow, we want to hear about it so we can address it.
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Scale what works: We want to know which parts of Pressboard make your life easier so we can make them even better.
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Keep us accountable: Your scores tell us if we’re moving in the right direction as we continue to grow.
2. How the Survey is Ranked:
Your response determines whether you are a Promoter, Passive, or Detractor.
|
Score |
Category |
Description |
|
9-10
|
Promoter ( Positive 💚 )
|
You’re a Pressboard champion! You’re happy with the platform and likely to recommend us to others. |
|
7-8 |
Passive (Neutral 💛 ) |
You're satisfied, but there’s room for improvement. We want to know what’s missing. |
|
0-6 |
Detractor (Negative 🔴 ) |
We’re missing the mark. We want to hear exactly what needs to change. |
3. What Happens After You Give Feedback?
We take your feedback seriously. While we cannot guarantee that we will be able to facilitate every suggestion, any product-related improvements will be shared with our product team. They will evaluate each suggestion based on its feasibility, importance, and alignment with our overall product strategy.
Thank you for taking the time to share your response and help us improve Pressboard!